Environmental Microbiology Laboratory - Customer Satisfaction & Feedback SurveyPlease enable JavaScript in your browser to complete this form.Name *FirstLastEmail *PhoneCompanyHow satisfied are you with the sample submission process (COCs, sampling instructions)?Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedWere reports delivered within agreed turnaround times?AlwaysUsuallyOccasionally delayedFrequently delayedHow clear and timely was communication about your final report & invoice?Very Clear & TimelyClear & TimelyUnclear or DelayedVery Unclear or DelayedHow satisfied are you with the clarity, format and completeness of laboratory reports?Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedHow confident are you in the technical accuracy and reliability of our data?ConfidentNeutralLow ConfidenceHow responsive is laboratory staff to technical questions?Extremely ResponsiveResponsiveAdequateSlowDo you believe the laboratory operates impartially and maintains confidentiality of your data?YesUnsureNo Overall, how satisfied are you with our laboratory’s products and services?Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedDo you have any suggestions to improve our products and service?Submit
